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u201322 A first look at our newest launches and initiatives. /Length 2045 BusinessEssay, 5 Nov. 2022, business-essay.com/british-airways-companys-corporate-social-responsibility/. Adobe Acrobat 11.0.9 But not many initiatives can be segregated as purely moral duties of the company. 216-224. The fourth most important financial performing stakeholders are the employees of British Airways which include the pilots, flight attendants, aircraft engineers, customer service, managers, aircraft cleaners, and their CEO, the total number of employees that worked for British Airways in the year 2016 was 42, 322 people which were from different countries around the world, these employees were the ones dealing and serving the millions of British Airways customers without them it is almost impossible for British Airways to meet their customers demand, pure example could be when in September 2019 British Airways pilots had a two days of strike which resulted the company to lost almost 121 million just within two days of strike by not even all their employees but just their pilots only and that shows how financially important employees are to British Airways. Whilst each of our airline operators possess their own distinctive proposition, character and story, IAG enables them to work together towards a common goal:to create value for customers and shareholders. The next part of the paper is an understanding of the background of British Airways and its CSR activities. This paper is a discussion of the CSR models. 28.2%, -59.0% How Do Stakeholders Influence Business Activities?. The key strategic goals of British airways include build leading position for airline services in London, developing airline of choice for long-haul and customers with higher status and customers who could offer premium price for the services, meeting customer needs by providing outstanding services to customers and developing presence at global level ("FOCUSED ON OUTSTANDING CUSTOMER SERVICE", 2019). 2 Growing global leadership positions. Business & society , vol 38, no. But we recognise that flying comes at a cost to the environment and we need to take urgent action to tackle the impact it has on our planet. Home / Essay Samples / Business / British Airways / Influence and Financial Importance of British Airways Stakeholders. British Airways Stakeholders. Now customize the name of a clipboard to store your clips. Our entire team is here to provide exceptional service from our signature warm welcome to ensuring that you arrive at your destination safely. British Airways is owned by the International Consolidated Airlines Group S.A - usually shortened to IAG, It is an Anglo-Spanish multinational airline holding company formed in January 2011. Page 1Classification: Restricted British Airways owner IAG <ICAG.L> announced the results of its 2.74-billion-euro (2.50 billion) capital increase, saying on Thursday that it sold 100% of the new shares in its plan to help strengthen its pandemic-hit finances. This is our most important journey yet one that leads to a better, more sustainable future. APM Women in Project Management Conference 2019 presentation: Jason West, Key elements of it portfolio management Dipak Pimpale, Improved Business Performance Through Effective Portfolio Management, PMO for Supply Chain - Setting Up a Project Mangement Office for Non-IT, Introduction to Business Analysis - Part 2, How to Achieve Measurable Benefits Through Project and Organizational Change. Reuters By Theo Leggett Business correspondent, BBC News British Airways was once seen as a national champion, a potent symbol of the country's commercial prowess and - as the airline itself. 1. The respondents should initially be asked demographic type of questions including age, profession, purpose of travel and have their gender verified. Web. Thus, it has been identified that British Airways should take various initiatives to increase its customer satisfaction and to improve its competitive advantage in the industry. Just Click Here. November 5, 2022. https://business-essay.com/british-airways-companys-corporate-social-responsibility/. However, in terms of a data breach, this isn't a truly huge-scale or catastrophic data loss. British Airways must keep its shareholders informed about various decision-making activities of the organization by organizing regular meetings and by conducting regular discussions on various key issues. In the same month, British Airways secured a three year Term Loan with its parent company, IAG, for an amount of 1.65 billion, which was fully drawn by year-end. to British Airways and stakeholders Significant investment in technology will be required. Retrieved 27 December 2019, from https://simpleflying.com/british-airways-history/, British Airways. As the UKs flag carrier, we have a responsibility to help create a sustainable future for our planet, and were on a mission to be carbon net zero by 2050. View Stakeholders in British Airways.docx from BUSINESS A 1403 at Technical University of Mombasa. << 4, pp. << Being a student of marketing, our professor always gives us assignments on analysis of working styles of various companies. British Airways is a global airline, bringing people, places and diverse cultures closer together for more than 100 years. impact on British Airways. Garriga, E & Mel, D. 2004, Corporate social responsibility theories: mapping the territory , Journal of Business Ethics, vol 53, no. It is important that the questionnaire should be structured in such a way that it will earn the customer's trust before moving on to the behavioural questions. Thus, companies are responsible for controlling the extent of harm they do to the environment, and the goodwill and responsibility they can show towards the community (Schwartz & Carroll 2003). With this understanding, the next section will deal with the business theory of CSR. Stakeholders of British Airways are: Influences of stakeholders: Part 2 2) Investigate the economic, social, and global environment in which organizations operate. 2021-03-04T16:31:55Z (2022, November 5). British Airways is one of the largest airlines in the UK by turnover. British Airways is the largest airline in the United Kingdom based on fleet size, or the second largest, behind easyJet, when measured by passengers carried. This article talks about British Airways in which complete information regarding its business is given. Shareholders: Shareholders are important stakeholders of any organization and play a key role in various decision-making activities of the organization. 26,706m, +3.5pts BusinessEssay. Free access to premium services like Tuneln, Mubi and more. Key stakeholders of British Airways include customers, employees, those who have invested in BA by buying shares of the business as well as corporate organizations. You can read the details below. application/pdf 853-886. February 27, 2023 new bill passed in nj for inmates 2022 No Comments . Activate your 30 day free trialto continue reading. 5 November. Keeping in view their concern regarding customer experience, the company has upgraded its fleet from Boeing 776 to 777, which promises to provide improved customer experience. Case Study - Stakeholder theory and its For instance: A new landscaped field extension to the parkland, which opened to, the public in 2011 continues to develop well. British Airways is to be fined 20m after losing the personal and financial details of more than 400,000 customers in a cyber attack. Send Assignment task file through Whatsapp. Want to receive an original paper on this topic? The article also includes stakeholder analysis in which information regarding stakeholder and their impact on the organization is elaborated. xmoFKw0OEQkhl84^}ZZ[ #Y#V`x /&. This again is related to taking care of the people who keep the functioning of the company i.e. They also aim to minimise the noise pollution in atmosphere, while the craft operates and the improvement of air quality, waste reduction and use recycling whenever possible. This is a concern as the company has posted a loss in 2012. legal department to comply with all regulations of government authorities. Along with this, British airways also aims at developing premium pricing strategies and gaining acceptance of customers towards these strategies by providing quality services. Shareholders, employees, government authorities, competitors, media, local communities, customers and suppliers are few of the most important stakeholders of British Airways that directly or indirectly impacts the working and profitability of BA. endobj 1. CSR is defined as the evaluation of the impact of a companys actions on society and the environment. To get a custom and plagiarism-free essay Though it is one of the major operators in the sector and has a huge international presence, the company faces financial troubles due to the imminent global financial crisis, and especially in Eurozone. Just insert your email and this sample will be sent to you. Alex Cruz is stepping down as chairman and chief executive of British Airways as its owner, International Airlines Group (IAG), reshuffles top management to tackle the worst crisis in aviation. Thus, it has been identified that suppliers and competitors are the major stakeholders of British Airways. We've updated our privacy policy. On the other hand, the accounting aspect of CSR is considered as a strategy that enhances efficiency and productivity. At the end of the article, some recommendations are given that will help British Airways in increasing the competitive edge of the organization and also to increase customer satisfaction appropriately. These papers are intended to be used only for research and reference purpose only), Copyright 2015 - 2021 Assignmenthelp4me.com 34 Becharry Road, Blacktown NSW 2148, Sydney, Australia, British Airways aim, objectives & stakeholders Analysis, Stakeholders analysis-what are stakeholders and how they impact the company, https://assignmenthelp4me.com/article-british-airways-stakeholders-449.html, Keep satisfied (high power, low interest), Manage closely (high power, high interest). We call it BA Better World. We want to hear from you. We will identify factors that lead to project success, and learn how to plan, analyze, and manage projects. Along with this, it has been identified that British Airways should keep its employees informed all the time to maintain effectiveness in services provided to customers. Environmental issues, that the company intends to look into, are cutting its emission, which increases effect on climate change and environment. We recognise that it has an environmental cost, which is why were taking urgent action to tackle the effects it has on our planet. /Subtype /XML By accepting, you agree to the updated privacy policy. Were always looking to work with brands and partners to celebrate and share the best of British culture with the world. Topics covered in this session are: Why is knowing your stakeholders important? 1/2, pp. 1. The five key goals of British Airways include becoming the choicest airlines for longhaul premium customers, delivering outstanding customer service, multiplying presence in global cities, strengthening the lead in the London market and ensuring to meet the customers' needs. "British Airways CSR (Corporate Social Responsibility) Analysis." Each stakeholder holds a different level of power to influence the operation and decision making of the organization. 3, pp. 1 british airways, stakeholder analysis, petya laleva Petya Laleva 34.9k views In Situ Media Case Study Guy Steele-Perkins 584 views British Airways : Stakeholders Objectives Parsa Lohani, FHEA, MCIM (Chartered Marketer) 8.2k views 2012 London Legacy: Consumers with Disabilities Each has string association with the company. BusinessEssay. Assignmenthelp4me.com is a prominent and proficient assistance provider to the students of Australia, Canada, India, New Zealand, the UK, the USA, who keenly keep on searching for online writing help and guidance regarding assignment help and academic papers. Our people are our greatest asset explore opportunities to become a part of the British Airways team. Available seat km Hence, the ethical and morally upright conduct of a company may be considered as socially responsible action taken by it (Garriga & Mel 2004). government authorities also influence the running of the business by developing the number of regulations and policies at regular intervals. British Airways is an airline company founded in 1974 with the aim to carry a large number of passengers from one place to another (British Airways, 2019). Tap here to review the details. Click here to review the details. impact on British Airways. Airlines including EasyJet, Ryanair, and Virgin Atlantic, and suppliers Rolls-Royce and Airbus, have announced thousands of job cuts. GPL Ghostscript 9.06 % "British Airways CSR (Corporate Social Responsibility) Analysis." affect the operations of the organization by influencing various decision-making activities. (British Airways 2012, p. 40). /Length 1019 Feel free to use our Web. endstream British Airways offer an effective return on investment to its shareholders to keep them satisfied with the organizational activities. The environmental responsibilities, which the company participates in, are related to climate change, minimising noise pollution, bettering air quality and managing waste and recycling. /Type /ObjStm Flybe once provided more than half of UK domestic flights outside London. Published September 7, 2018. The Perks of Technology in Communication.pdf, Odoo-Powered-by-PlanetOdoo_Thailand_Brochure_2020.pdf, Graviton Migration on AWS - Achieve cost efficiency, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. Further, this company merged with Iberia in 2011 and introduced basic economy fares for long routes to provide low price services to customers (Boon, 2019). British Airways has been chosen in this report to evaluate the strategies of the company. The key stakeholder of British airways are Customers, Industries authorizes, workers, suppliers and shareholders. to improve the motivation level of employees. British Airways is a global UK legacy carrier, with the largest fleet of aircraft operations in the UK (British Airways, 2017). The new British Airways loan is 2BN in funding from global banks, but mostly backed by the UK Government via its Export Development Guarantee. 51-71. BA Stakeholders Stakeholder Relationships BA is for a two-way communication Web. As British Airways wrestles with the fallout of a massive data breach , a financial upstart has used the incident to promote the nimbleness of its own technology and . They have selected fuel providers who are committed to development of an alternative, greener form of jet fuel. Find out how you can work with British Airways. Thus, it has been identified that various internal and external stakeholders of the organization influence the operational and decision-making activities (Kokemuller, 2019). Main responsibilities: Team leader on departures - ensuring safe and punctual departures and being accountable for the teams' performance, making effective decisions within time constraints,. Also, British Airways has established a separate department i.e. According to his theory, companies have three primary tasks: to increase the financial performance of the company, to increase the efficiency of the employees, and manage social and environmental responsibilities (Drucker 1954). Tap here to review the details. British Airways premium economy seats are typically stocked at boarding with a pillow, a blanket, noise-canceling headphones and an amenity kit. The figure demonstrates that the use of CSR responsibility helps in understanding the relation between the sustainable responsibilities of the company as well as grade the responsibilities in order of hierarchy. Revenue passenger km What is an economic system: An organised manner in which a state or a nation allots its resources and allocates goods and services in the national community. Keep stakeholders satisfied: Customers, employees, suppliers and shareholders are the key . Furthermore, British Airways approach is to develop a strong relationship with its stakeholders. /Pages 6 0 R Staff member and other employees behave in a good manner with them. The SlideShare family just got bigger. /Type /Catalog /Type /Metadata They have actively participated in the formation of the EU Emissions Trading Systems. Looks like youve clipped this slide to already. British Airways has announced a codeshare partnership with Airlink, improving connectivity between the UK, Europe, North America and more than 15 destinations in Southern Africa. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. Use this form to log in to your account or to create an account for the British Airways executive club, Connecting Britain with the world and the world with Britain. Web. Revenue passenger km Topics covered in this session are: Why is knowing your stakeholders important? Find out how we're empowering our airlines and other brands to reach ever-greater heights. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. The fourth most important financial performing stakeholders are the employees of British Airways which include the pilots, flight attendants, aircraft engineers, customer service, managers, aircraft cleaners, and their CEO, the total number of employees that worked for British Airways in the year 2016 was 42, 322 people which were from different Various stakeholders of British airways include customers, government authorities, employees, shareholders, etc. British Airways provide regular training to its staff members to increase the performance efficiency of its staff members. (2019). By using ba.com you agree to the use of cookies. Activate your 30 day free trialto unlock unlimited reading. The major components of CSR for British Airways are corporate governance, stakeholder management and risk management. 268-295. Do not sell or share my personal information. Some of the key stakeholders in British Airways include its employees, customers, shareholders, suppliers, government, and the communities in which it operates.

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british airways stakeholders

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