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endstream endobj startxref I stayed with regus for a few years, everything is good despite the high price until I decided to cancel ComplaintsBoard.com is a leading complaint resolution website on the Internet. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Anyone can write a Trustpilot review. Thank you for your consideration. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Event rooms, boardrooms, training rooms, and more. Building issues almost daily, with zero empathy for the tenants of their spaces. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). I only know that I will go TO THE END OF THE EARTH to recoup this cost. Access our extensive global network of business lounges, coworking areas, or office spaces. Did yours get refunded? Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. Regus are not transparent with their pricing. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. We also ensure all reviews are published without moderation. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. Moreover, forthwith please remove my name from all the associated records too. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Required fields are marked *. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. myRegus asks for Credit Card as well as DragonPass in Payment Details. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. What the heck? Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. If travelling as a couple do we need 2 memberships? When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. They will ignore your requests and continue to bill you. I wish you all the best for all your future endeavors. Im sorry if you felt the need to escalate this. Share your photos and videos with others to prove the truth of your words. Is calling them the only way to do this or is there a way to do it online or via the app? Make it brief, not elaborate. Regus Online Account. i made an account a day ago and i tried contacting them to cancel my account. I have been renting an office space at Regus in Kings Hill for over 12m now. Well. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. Regus received the letter and allowed me to cancel my agreement with them! Guests are not included, so anyone entering with you will be charged US$31 per person. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. Kind regards, It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Do you think the lease would end, with no consequences for Regus or the member? I couldnt see your email address or Regus account reference in your message. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. Besides, the facilities provided by you are also impeccable. Move out, and move on. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. The complaint has been investigated and resolved to the customer's satisfaction. 2. I cannot stress enough the lack of professionalism and poor service. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. Verification can help ensure real people write reviews about real companies. Cookies Policy Dont believe them they are massive frauds. Neither document indicates that there is no opportunity to terminate for an entire year. Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. Youre able to bring one guest per visit. All agreements end on the last day of a calendar month. When you sign up for a monthly experience, you are assured that you can cancel anytime. I am surprised that youre now challenging this known process. Kind regards, Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. The part that upsets me, is that we signed a contract for what we were to pay. Ts and Cs apply. I believe you must provide a 3-month notice (read your agreement). We sent them proof by email confirming that we could use the machines. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. At the end of your contract, they will automatically renew you without a signature and without consent. Find another option. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. Customer service is simply poor. No customer service, no support, hang up phonecalls,, no email reaction You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. Global Customer Service at Regus. Zero customer service, particularly regarding billing. Companies can ask for reviews via automatic invitations. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. Frustrated I shut down the second account as well. Find workspace. Their automated system was charging me for a service their system just added to my account. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. This company hates its customers, and treats them with destain. Michelle Spire We have checked and cannot find any payment details set up in your account. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. Is that price point per person? Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. All our agreements automatically renew before their term finishes for an equal length to the previous one. I paid for the service up until that point. Do not use this scam company at all costs This is not the case. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. Build an instant presence wherever you need to be, at prime business locations. Setting up an automated payment is straight forward and can be done through the online portal. 0 We may have received incorrect data. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Well be happy to accommodate. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. I have no complaints regarding your club and the facilities. Your termination will be automatically confirmed by email. Passes purchased in this way are non-transferable and not changeable. So i got pissed and report to the customers' service so they will return my deposits of 3 month but it cant be done. Michelle Spire This company is completely disorganized, and crooked. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. It was a nice experience with the club. She basically copied and pasted the same response she has given to other customers about the terms and agreement. Please log on to your online account and check that your phone number and email address are correct. However, we will ask you to go through some security steps as part of our fraud-prevention policy. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! The furniture they provided had locks on some of them and the staff had no idea where the keys were. Disgusting behaviour. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Furthermore, it's our goal to make this an efficient yet very simple process. I didn't know if the transaction actually went through. This is to inform you that, unfortunately, I would have to cancel my membership with your club. I have enclosed the cancellation fee with this letter. Unrivalled workspace. 1. Regus membership gives you access to workspace in thousands of locations around the world. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. Let's find the right workspace for you. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. It then states that you must provide this written notice at least three months before that end date. Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Best, This will surely increase the credibility of your complaint. Membership: 2.3.1. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. Best regards,Michelle Spire. We ask all our customers to add an automated payment method to their account. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. Where appropriate, well also take steps to prevent the situation from happening again. But once you are in the system - you can't do anything. This company bills you for services you do not use. We had to request our retainer (deposit) of over $6000 at the end of our lease. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Any service that you do not require can be opted out through your online account. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. Avoid at all costs. Platinum membership includes access to an office. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. All of our templates are completely free to use and are designed to save you time and hassle. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. He shares his travels under, The dragonpass offer from Regis is still valid. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Lorraine Brule The payments have since been sent to . It is also worth checking that our emails are not landing in your spam folder. If you need further support, please feel free to contact our team member who is in touch with you. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. Lorraine Brule Assistant Global Customer Service at Regus. Today I haven't visited a Regus office in over two years yet the bills keep coming. What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? Regus is extremely recommended if you want to lose your hard earned money. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Deplorable behavior by Dr. Carrie Jaffe. Head of Customer Services. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. It should also state the reason behind why you want to cancel the membership. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). How easy is it to get a hold of customer service at regus? This is also very unfair as we are paying for an office that we are not using because of the heating. 180 0 obj <> endobj He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. In the next paragraph, you should ask the authority for confirmation of cancellation. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. Please email me at Lorraine.brule@regus.com with your company name and details. Not most people, I bet. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. Regards, It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. Are there other similar companies to regus that are less expensive or better? From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. Troubleshooting common issues with Solstice Conference. Hi Frank, Im sorry that you feel this way. She at least implied that Hannah`s use of the printer was a nuisance. Can I meet clients or bring a guest into a Regus business lounge? Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Go anywhere but here, Hi Eric, thanks for reaching out. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. Can I use a business lounge if I have a coworking or a private office booking on the same day? No one would contact me over the phone. Lorraine Brule - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. Desposit/Retainer - $700 I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. We will then confirm your payment date and amount. How To Write a Cancellation Letter for Membership? Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. ive been trying to get my money back ever since. And why wouldn't he, he is sub-contracted to sell office space. They would not remove the items that I didn't want. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. Who has the free mental bandwidth to keep track? See real-time availability and secure your desk or office on the day or on the move. Requesting your refund is easy. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. I have received a GBP14.75 charge after registration. Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! So, I would like to request you to cancel my membership with you kindly. Regus does not communicate with customers via telephone. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. Tip for consumers:Stay away from this company!!! I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Were sorry you had this experience and would love to help. Save my name, email, and website in this browser for the next time I comment. Compare them below and choose the right one for your business. You will regret signing with Regus. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. A member of my team has already contacted you and discussed the situation. Can't believe these thieves are still in business/. Required fields are marked *. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). We use cookies to improve your experience and deliver personalised content. Let us find the workspace that`s right for you and your team. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. I really thought that this company would be a good option for expanding our business. Pricing and eligibility depends on the lounge operator. If you don't request the refund, they keep it. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. Try ipostal1. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? Beautifully designed coworking spaces to help facilitate new connections. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Thanks again for everything I will be happy to recommend your services! Once they sell you something that will be the end of you being treated as a valued customer. And, therefore continuing the membership is not possible anymore. I refused to pay for a service that their system just added to my account until this issue was resolved. So, I don't think there won't be an issue with it. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that Thank you for your comments, which help us improve. In April of 2021, I tried to set up a virtual office with Regus.

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